Job Title: Concierge

North American Properties, Atlanta - Atlanta, Ltd. is seeking highly motivated, innovative, energetic, and organized Concierge Representatives to join the concierge team at Avalon. Full time positions are available. 

Job Purpose:

The Concierge is main host for all guests (visitors) and customers (tenants) at Avalon and plays a vital role in daily customer service operations. The Concierge are responsible for providing exceptional customer service in a variety of scenarios, always exceeding guest expectations and enlivening the guest experience, ensuring that guests have a memorable stay on property and return to Avalon time and time again.

This position will be supervised by the Concierge Managers. Position responsibilities include the following:

•  - Act in accordance with the organization’s policies, goals, objectives and core values.
  
  
•  - Provides information and resources by identifying and clarifying guest needs and desires related to Avalon and the city of Alpharetta; answering questions; giving directions and instructions; developing inventories of services; offering commentary of previous guests; managing and screening messages.
  
  
•  - Provides services requested by acting as intermediary for personal services, including travel, tickets, restaurant reservations, hotel reservations and the like.
  
  
•  - Anticipates services required by ascertaining mood and style of guests; identifying options before being asked; developing itineraries.
  
  
•  - Continuously develop knowledge of and build relationships with Avalon vendors and retailers as well as in-depth understanding of the Alpharetta area. Participates in educational opportunities; maintaining personal networks.
  
  
•  - Able to perform the skills of a Concierge while being a mobile presence on property.
  
  
•  - Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Required Skills and Qualifications:

•  - Strong understanding and knowledge of Avalon and the Alpharetta Area
  
  
•  - Must contain a strong emphasis on customer service, a deep understanding of the area, and the ability to creatively think on one's feet.
  
  
•  - Must enjoy serving people and do so with enthusiasm and professionalism.
  
  
•  - Excellent computer skills in Microsoft Office.
  
  
•  - Basic ability to write and send professional emails.
  
  
•  - Superb verbal and written communication skills.
  
  
•  - Organized, detail oriented, self-starter, able to work independently and as part of a group.
  
  
•  - Expert researching skills, including print and electronic.
  
  
•  - Proactive, approachable and solution-focused.
  
  
•  - Must be able to work in a fast-paced environment.
  
  
•  - Must be open to change and able to adapt quickly to new directives.
  
  
•  - Verbal Communication, Listening, Customer Service, Customer Focus, People Skills, Action Oriented, Interpersonal Savvy, Professionalism, Emotional Control, Dependability.
  
  
•  - Must uphold uniform and cleanliness standards.
  
  
•  - Evening and weekend shifts are required.
  
  
•  - Hours of Operation: Monday through Saturday 10:00am-9:00pm, Sunday 12:00-7:00pm
  
  
•  - Must be 21 years of age or older

Members of the Concierge team must be multitaskers and team players with a positive attitudes and demonstrate flexibility. The ideal candidate must be adaptable and organized, with strong prioritization and time management skills. To apply for this position, please submit resumes and cover letters to Cayley Mullen at cayley.mullen@naproperties.com.